Frequently Asked Questions
Get clear answers about how MoneyMapper works, security, features, and more. Everything you need to know to make the most of your financial management.
Have Questions?
We've answered the most common questions about how MoneyMapper works. Can't find what you're looking for? Contact us.
How long does processing take?
Most statements process in under 2 minutes. Even multi-page statements typically complete in less than 3 minutes. You'll see progress updates in real-time.
What if the AI makes a mistake?
Our system learns from corrections. Simply edit any transaction's category, description, or amount. The AI remembers your preferences for future statements.
Is my data really secure?
Absolutely. PDFs are deleted immediately after processing. We only store transaction data using bank-level encryption. We never share your information with third parties.
Can I try it for free?
Yes! Start with a 14-day free trial that includes all Plus features. Process up to 5 statements and explore everything. No credit card required.
What banks are supported?
We support all major UK banks including Barclays, HSBC, Lloyds, NatWest, Santander, and many more. If your bank provides PDF statements, we can process them.
Can I export my data?
Yes, you can export in CSV, Excel, or JSON formats. Perfect for importing into accounting software like QuickBooks or Xero, or for tax preparation.
How does the AI extract data from my bank statements?
Our advanced AI uses optical character recognition (OCR) and machine learning algorithms to identify and extract transaction data from PDF bank statements. The system is trained on thousands of different bank statement formats to ensure high accuracy across various financial institutions.
Is my financial data secure and private?
Absolutely. Your financial data is processed with bank-level security using enterprise-grade encryption. We never store your bank statements permanently - they are processed in memory and deleted immediately after analysis. All data transmission is encrypted using TLS 1.3 protocol.
Which bank statement formats are supported?
We support PDF bank statements from all major banks and financial institutions. Our AI is continuously trained on new formats, so even if your bank isn't explicitly listed, there's a high chance we can process your statements accurately.
How accurate is the transaction categorisation?
Our AI achieves 99.9% accuracy in transaction extraction and over 95% accuracy in automatic categorisation. You can always review and manually correct any categorisations through our intuitive interface.
What export formats are available?
You can export your processed data in multiple formats including CSV, Excel (XLSX), and JSON. This makes it easy to import your data into other financial tools, accounting software, or spreadsheet applications.
Is there a limit to the number of transactions per statement?
No, there's no limit to the number of transactions per statement. Whether your statement has 10 transactions or 100, our AI will process them all with the same level of accuracy and speed.
Can I edit transactions after they've been processed?
Yes! Our interactive interface allows you to easily edit transaction amounts, descriptions, categories, and dates. You can also add or remove transactions as needed before exporting your data.
Do you support multi-page bank statements?
Yes, we fully support multi-page PDF bank statements. Our AI automatically processes all pages and consolidates the transaction data into a single, organised dataset.
Can I process statements from multiple banks?
Absolutely! You can upload and process statements from different banks and financial institutions. Each statement is processed independently, and you can manage them all from your dashboard.
Is there a mobile app available?
Currently, we offer a web-based application that works perfectly on mobile browsers. A dedicated mobile app is in development and will be available soon for both iOS and Android platforms.
Is this financial advice?
No. The information, analysis, and insights provided by MoneyMapper are for informational purposes only and should not be relied upon for financial decision-making. This service does not constitute professional financial, investment, or accounting advice.
Should I consult a financial advisor?
Yes. For personalised financial advice tailored to your specific circumstances, please consult a qualified and regulated financial advisor or accountant. MoneyMapper is a tool to help you organise and understand your financial data, but it cannot replace professional financial advice.
How accurate is the processed data?
While we strive for accuracy in transaction processing and categorisation, users should verify all financial data and reconcile with their official bank statements before making any financial decisions. Always use your official bank statements as the source of truth for important financial matters.
Still Have Questions?
Our support team is here to help you get the most out of MoneyMapper. Get in touch with us directly.